Frequently asked questions to help you buy a voucher, a gift box or an item - LEONOR HOTEL
How can we reach the hotel by car ?
You can reach the LEONOR HOTEL by car, except during the Christmas Market period. While we do not have private parking, several public parking options are available within walking distance, such as Parking Parcus Broglie-Opéra, Parking Indigo Strasbourg Kléber-Homme de Fer, and Parking P2 Sébastopol.
Does the hotel have a gym ?
The gym at the hotel is currently closed. We apologize for any inconvenience this may cause. LEONOR HOTEL.
What kind of equipments can we find in the room ?
Our rooms at LEONOR HOTEL are equipped with safes, hairdryers, beauty products, and a minibar. Minibar consumptions are complimentary for our guests.
Are the rooms non-smoking ?
All rooms and common areas at LEONOR HOTEL are non-smoking. Guests can smoke in the inner courtyard, where ashtrays are provided.
Can we ask for an additionnal bed or a crib ?
You can request a crib to be added to your room. For an additional bed, you will need to book a triple room, which incurs extra charges. Please note that exceeding the room's capacity is strictly forbidden for safety reasons. LEONOR HOTEL.
Does the hotel have a laundry service ?
The Leonor Hotel offers a laundry service for your convenience. Please leave your laundry bag at the front desk before 10 am, and it will be returned to you the same day, either at the front desk by 7 pm or in your room by 9 pm. Leonor Hotel.
Is there a free wifi in the hotel ?
Free WiFi access is available throughout the hotel. Enjoy seamless connectivity during your stay at LEONOR HOTEL.
How to specify a particular request ?
To specify a particular request, please contact the front desk at LEONOR HOTEL by calling 03 67 29 29 29.
Can we let our luggages before arrival or after departure ?
You can leave your luggage at LEONOR HOTEL before your arrival or after your departure. The hotel features a secure, self-service luggage room for your convenience.
Does the hotel have a video-on-demand service ?
The video-on-demand service is available in your room at LEONOR HOTEL.
How much is the tourist tax ?
The tourist tax at LEONOR HOTEL is an additional 2.42€ per person per day.
Does the hotel have twin beds rooms ?
The Leonor Hotel offers rooms with twin beds. Please request this option when making your reservation or contact the front desk prior to your arrival.
Do you have connecting rooms ?
Connecting rooms are available at the Leonor Hotel upon request and subject to availability.
I am allergic and/or I follow a specific diet. What can you offer to me ?
Please inform us of any allergies, intolerances, or specific diets you follow, and we will provide suitable alternatives. Our breakfast buffet at LEONOR HOTEL includes gluten-free and lactose-free options.
What are the openning hours of the restaurant ?
The restaurant at LEONOR HOTEL offers an 'Anytime menu' from noon to 10 PM. Additional menu suggestions are available for lunch and dinner from Tuesday to Saturday.
I have a problem with my gift voucher. What can I do ?
If you're experiencing issues with your gift voucher, please contact the front desk at LEONOR HOTEL by dialing 03 67 29 29 29.
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital format after your purchase. You can also choose a gift pouch version delivered to your home at LEONOR HOTEL.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home. Our offers include gastronomic experiences and stays at our establishment, LEONOR HOTEL.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LEONOR HOTEL.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at the LEONOR HOTEL. Digital delivery is immediate, while the gift box version is shipped to your home. The recipient can then book their dates at the LEONOR HOTEL establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes to please your loved ones, directly from our official LEONOR HOTEL store.
How do I create a group fund and invite people?
To create a fund and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share the participation details via email or link. Participants can thus together offer an exceptional moment at our establishment, LEONOR HOTEL.
How can I choose the amount for a gift card?
For a personalized gift check, you can freely choose the amount that fits your budget. This option is available in our official LEONOR HOTEL store.
How can I log in to my account?
To access your account on our website, use the login page by entering your email address and password. If you have forgotten your password, use the reset option to create a new one. LEONOR HOTEL.
How can I empty my cart?
To empty your cart on our website, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for your loved ones at LEONOR HOTEL.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time, they will all be included in your order. Enjoy our selection of gastronomic stays and culinary experiences at LEONOR HOTEL.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LEONOR HOTEL website.
How do I purchase or give a gift box?
To offer a LEONOR HOTEL gift box, select your box from our options, add it to your cart, and customize it with a message before finalizing your order. You will immediately receive a digital gift box, with the option to receive a gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount and let the recipient choose the experience they like among the various options available at LEONOR HOTEL.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase, at our establishment LEONOR HOTEL.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box, and we commit to responding within 48 business hours. Our establishment, LEONOR HOTEL, is at your disposal to assist you with the use of your box.
Is the gift box customer service reachable by phone?
The customer service of LEONOR HOTEL is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, LEONOR HOTEL.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, LEONOR HOTEL.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Enjoy your experience at our establishment, LEONOR HOTEL.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at our establishment, LEONOR HOTEL. You will find practical information about booking, validity, and included services.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by LEONOR HOTEL.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other guests at LEONOR HOTEL, subject to booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at LEONOR HOTEL.
Is parking included in my gift box?
The gift box does not include parking. For added convenience, LEONOR HOTEL is located in the heart of Strasbourg, between Place Broglie and the quays, making it easy to get around.
Is breakfast included in my gift box?
Breakfast at the LEONOR HOTEL is served from 6:30 AM to 10:00 AM on weekdays and from 7:00 AM to 11:00 AM on weekends.
Is special attention given to the recipient of a gift box?
The recipient of a LEONOR HOTEL gift box can enjoy special attention, particularly when booking services such as a signature dinner or a romantic getaway, in a design and intimate setting in the heart of Strasbourg.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the gift boxes offered by the LEONOR HOTEL establishment.
Should we bring towels to the Spa?
Towels are provided by our establishment LEONOR HOTEL.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences at LEONOR HOTEL.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple LEONOR HOTEL gift boxes for your clients and send them directly, either in digital format or paper format. LEONOR HOTEL gift boxes are available in different options, allowing you to choose the best solution for your needs.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a customized quote based on the ordered volume at LEONOR HOTEL.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our LEONOR HOTEL establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply provide us with your order number and the new address. The update is done quickly to ensure the proper receipt of your gift box by the recipient, at our establishment LEONOR HOTEL.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the establishment, but you can leave a review directly on our LEONOR HOTEL website.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment, LEONOR HOTEL.
Is there a dress code for the gift box?
The dress code for the experiences offered by the gift box depends on the establishment. For the signature dinner or tea time, smart attire is recommended. Enjoy your moment at LEONOR HOTEL.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified on our website. For more information, you can consult the general terms and conditions of our establishment, LEONOR HOTEL.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required at our establishment LEONOR HOTEL.
How can one access the hotel from the airport?
To reach the LEONOR HOTEL from the airport, you can take the shuttle train, which stops at the airport up to four times per hour and arrives at Strasbourg train station in eight minutes. Alternatively, you may take a cab from the airport.
Is the establishment accessible to people with reduced mobility?
The LEONOR HOTEL offers rooms that are accessible for people with disabilities. Please specify this requirement when booking your stay.
Are pets allowed in the establishment?
You may bring your pet with you to the LEONOR HOTEL for an additional cost of 25€. Please make this request upon arrival.
Where can I find the menus?
The gift box menus are available directly on the LEONOR HOTEL's website. You will find the details of the dishes signed by culinary creators Serge Schaal and Nicolas Stamm-Corby, as well as the other tasting options offered.
What are the hours of operation?
The pastry shop and bar at LEONOR HOTEL are open daily from noon to 10 PM.
Is there parking available near the establishment?
The Leonor Hotel does not offer a valet service. However, our front desk team is always ready to assist you with your luggage.
What are the delivery methods for gift boxes/vouchers?
LEONOR HOTEL gift boxes are delivered immediately by email in digital format. You can also choose a gift pouch version sent to your home.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between an immediate digital delivery or a gift pouch version at home, with secure payment directly at LEONOR HOTEL.
In addition to gift boxes, is it possible to order or have items delivered?
LEONOR HOTEL offers only gift boxes for gastronomic stays and culinary experiences. For additional items, the conditions are specified at the time of purchase of your gift box.
Is the gift box available in physical format?
The LÉONOR hotel gift box is available in physical format, but you can also choose a digital version for immediate sending. You can customize your box as you wish and the beneficiary can book their dates directly with the LEONOR HOTEL establishment.
Is the box presented in a neat packaging?
The LÉONOR HOTEL gift box is presented in an elegant pouch, ready to give. You can choose between an immediate digital delivery or a physical version delivered to your home for an even more personal touch.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box in a digital format for immediate delivery by email. This option allows you to give it instantly, with the possibility of a gift pouch at home. Enjoy this flexibility at LEONOR HOTEL.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The gift box will be sent either in digital format immediately, or as a gift pouch to their home address, according to your choice, with LEONOR HOTEL.
Do you deliver gift boxes internationally?
LEONOR HOTEL gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. You will receive a digital gift box immediately, and a pocket version can be sent to your home.
What are the delivery times for gift boxes by mail?
LEONOR HOTEL gift boxes are sent within 48 hours digitally and within 3 to 5 business days by mail.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and you have the option to receive a gift envelope version at your home to give it at your convenience at LEONOR HOTEL.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format or as a gift pouch at your home, depending on your preference. You can offer an exceptional moment to your loved ones with the gift boxes from LEONOR HOTEL.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and you can choose to have a gift pouch version delivered to your home. All information is available directly on the LEONOR HOTEL establishment's website.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. When you place your order, you choose the option that suits you best. The gift box is available immediately in digital format, or you can opt for a gift pouch version delivered to your home at LEONOR HOTEL.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and a few days for the gift pack version to your home, depending on your location. You will receive your gift box for LÉONOR HOTEL in Strasbourg.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the LEONOR HOTEL establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At LEONOR HOTEL, we invite you to check these conditions to know the possibilities of extension.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. The beneficiary can book their dates at the LÉONOR HOTEL to enjoy their gift box according to the terms indicated at the time of purchase.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LEONOR HOTEL.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LEONOR HOTEL.
Is there a cancellation period for gift box reservations?
The cancellation deadline for gift box reservations is specified at the time of booking. At LEONOR HOTEL, we invite you to check these conditions to plan your stay with peace of mind.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at LEONOR HOTEL.
Can I convert my gift box into a gift card?
The LEONOR HOTEL gift boxes cannot be converted into gift checks. You can use them to book a gastronomic experience or an overnight stay at our establishment in Strasbourg.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LEONOR HOTEL offers special gift boxes for events like Valentine's Day, Christmas, or weddings. For example, the romantic getaway to celebrate your love or the signature dinner for two. Check out our online selection to discover the available offers.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For groups, birthdays, or special occasions like bachelorette or bachelor parties, LEONOR HOTEL offers gift boxes tailored to these special moments, with unique experiences such as gourmet dinners or romantic stays.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LEONOR HOTEL are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format. You can also receive a gift pouch version at your home.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LEONOR HOTEL gift boxes correspond to those offered by the establishment, such as the signature dinner or the tea time. Specific conditions are detailed at the time of booking, directly with the LEONOR HOTEL establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment, LEONOR HOTEL.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at LEONOR HOTEL.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from the LEONOR HOTEL establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at LEONOR HOTEL. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The LEONOR HOTEL gift boxes are specially designed to offer an exceptional gastronomic and hotel experience in Strasbourg, highlighting the culinary creations of Serge Schaal and Nicolas Stamm-Corby.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the LEONOR HOTEL gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, with the option of a gift pouch version sent to your home for LEONOR HOTEL.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at LEONOR HOTEL.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LEONOR HOTEL, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the LEONOR HOTEL website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your LEONOR HOTEL gift boxes.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LEONOR HOTEL. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LEONOR HOTEL.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment, LEONOR HOTEL.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to our establishment, LEONOR HOTEL.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at our establishment, LEONOR HOTEL.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch at LEONOR HOTEL.
Can we add options to your gift box offers?
The gift boxes from LÉONOR HOTEL in Strasbourg can be customized to your liking, with various options depending on the offers. For example, you can choose between gastronomic stays, signature dinners, or moments of indulgence like the Tea Time. All gift boxes are available at advantageous rates directly from our official LEONOR HOTEL boutique.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can choose the packaging you like, and we will take care of shipping it by mail to LEONOR HOTEL.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. The LÉONOR HOTEL gift boxes in Strasbourg offer unique experiences, such as a gourmet dinner or a romantic getaway, to make your gift even more memorable.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, LEONOR HOTEL.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This service is provided by our establishment LEONOR HOTEL.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment LEONOR HOTEL.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The LEONOR HOTEL gift boxes offer flexibility to choose and customize your gift as you wish.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LEONOR HOTEL gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase. At LEONOR HOTEL, you can consult these conditions for more details.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, prompt handling is ensured according to the conditions of the LEONOR HOTEL establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of the box, which are available on its description page at our establishment, LEONOR HOTEL.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at LEONOR HOTEL.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit is issued according to the specific conditions of the LEONOR HOTEL establishment.
How can I redeem the cashback?
To use your savings, you will receive a voucher that you can present during your reservation or your visit to the hotel. The terms of use are specified on the gift box you received, at our establishment LEONOR HOTEL.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation and usage conditions specified at the time of purchase, at our establishment LEONOR HOTEL.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LÉONOR HOTEL in Strasbourg are neither exchangeable nor refundable. The beneficiary can book their dates directly with the LEONOR HOTEL establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box, depending on the availability conditions of our establishment, LEONOR HOTEL.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the LEONOR HOTEL establishment. We recommend that you book as soon as possible to guarantee your gastronomic experience or your stay in Strasbourg.
I've lost my password to log into my account, what can I do?
To regain access to your LEONOR HOTEL account, use the 'Forgot Password' link on the login page. You will receive an email to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at LEONOR HOTEL, you will need the number of your gift box. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. The LÉONOR HOTEL, located in the heart of Strasbourg, offers gastronomic experiences and high-end stays for two people, to be discovered according to your preferences and favorite dates.
Can I use my gift box on holidays?
The use of your gift box at LÉONOR HOTEL may vary depending on the establishment's availability. Holidays are often in high demand, so it is advisable to book in advance to fully enjoy your gastronomic experience or your stay in the heart of Strasbourg, at our LÉONOR HOTEL establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with the LÉONOR HOTEL in Strasbourg to enjoy your experience.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the LEONOR HOTEL establishment in Strasbourg, subject to availability and the conditions specified at the time of purchase.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible for your gift box at LEONOR HOTEL. The establishment offers suitable reservation options for gift box recipients.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the LEONOR HOTEL establishment. The hotel will guide you through the reservation process based on availability and applicable conditions.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available for a tailored experience at LEONOR HOTEL.
Does my gift box cover the entire service?
Your LEONOR HOTEL gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. For example, for a signature dinner, drinks are not included.
Is my gift box personalized?
The gift voucher is indeed nominative. Once issued, it is personalized and cannot be transferred to another person. LEONOR HOTEL.
Can my gift box be used all at once?
Your LEONOR HOTEL gift box is valid for a single use. You can fully enjoy the chosen experience, whether it's a gourmet dinner, a romantic night, or a tea time, according to the terms indicated in your LEONOR HOTEL gift box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our LEONOR HOTEL establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for stays and gastronomic experiences at our establishment LEONOR HOTEL in Strasbourg.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on availability at the time of your reservation. You can take advantage of this option according to the conditions in effect at our establishment, LEONOR HOTEL.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You can enjoy the gastronomic experience or romantic getaway offered by our establishment LEONOR HOTEL.
Can an additional payment be requested on-site when using the gift box?
Yes, an additional payment may be required when using your gift box according to the establishment's conditions. The terms are specified on your LEONOR HOTEL gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the LÉONOR hotel, you may be asked to present an ID. This is a common procedure for high-end establishments like ours, LÉONOR HOTEL.
Do you accept pets?
Pets are not allowed in our LEONOR HOTEL establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their dates directly at the LEONOR HOTEL establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you are not required to create a customer account. You can place an order as a guest at LEONOR HOTEL.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions depending on the availability and reservation conditions of the LEONOR HOTEL establishment.
What are the check-in and check-out times?
Check-in at the Leonor Hotel is from 3 PM, and check-out is by noon. Early check-in at 30€ and/or late check-out at 40€ can be requested, subject to availability.
What services are included in a gift certificate?
The benefits included in a LEONOR HOTEL gift voucher vary depending on the chosen box set. You can enjoy gastronomic stays, signature dinners, pastry moments, or romantic nights, depending on the selected option.
What is the difference between a gift box and a free amount voucher?
A LEONOR HOTEL gift box offers you a choice among predefined experiences such as a gourmet dinner or a romantic night, while a voucher with a free amount allows you to pay for the service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the conditions of use and fully enjoy your experience at LEONOR HOTEL.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment LEONOR HOTEL by mentioning your unique code. The recipient can choose their stay or dinner dates according to availability and the conditions specified at the time of purchase.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply specify the recipient's name during the order or modify the assignment online after purchase, at our establishment LEONOR HOTEL.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment LEONOR HOTEL.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a digital copy will be sent to you immediately. The beneficiary can book their dates directly with our establishment LEONOR HOTEL.
What is the validity period of a gift box?
The gift voucher is valid for 365 days after purchase. This means you have one year to use it at LEONOR HOTEL.
Are children allowed?
LEONOR HOTEL accommodates children, but it is advisable to check the specific conditions for the stays or services chosen. The establishment offers rooms and suites suitable for a family stay in the heart of Strasbourg, in a design and intimate setting.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the LEONOR HOTEL establishment.
Is the spa access private?
Access to the spa depends on the conditions of the chosen LEONOR HOTEL gift box. To fully enjoy your stay, check the details of your LEONOR HOTEL gift box.
What types of gift boxes do you offer?
We offer gift boxes for gourmet dinners, romantic getaways, moments of indulgence with our Tea Time, or pastry tastings. The options include culinary experiences signed by creators Serge Schaal and Nicolas Stamm-Corby, as well as nights in our high-end hotel located in the heart of Strasbourg, LEONOR HOTEL.